Don't know how to say no at work, follow the five tips created by Diana Booher, author of the new book "Communicate with Confidence: How to Say It Right the First Time and Every Time,"

Tips: 

1.       Start on positive note
2.       Learn to say "Yes, and..."
3.       Offer explanations
4.       Provide alternative solutions
5.       End with goodwill 

Click on the link to further go into details for each steps.


http://msn.careerbuilder.ca/Article/MSN-738-Workplace-Issues-How-to-tactfully-say-no-at-work/?lr=int_camsn&SiteId=INT_MSN_Articles_CA_EN738&sc_extcmp=INT_MSN_Articles_CA_EN738&cblang=CAEnglish