Hi Everyone,
Businessweek put out an article last year about better ways to handle conflict. We talked about this in class and came to the conclusion that should conflict arise it would be best to go to mediation or some other intermediary to figure things out. But to enable a company not to get to that point, there are ways to overcome and mitigate any conflict in a workplace.
This article points out that it is also helpful to have a process to calm things down, much like the grid, that Bob posted on his fridge for some time, then handed out to us about the different ways to resolve conflict. Building and maintaining relationships rather then let those issues get in the way.
Link:
http://www.businessweek.com/smallbiz/content/feb2011/sb2011024_744270_page_2.htm
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