Difficult Conversations

Difficult Conversations is a book written by Stone, Patton and Heen. 

It covers how and why some conversations are difficult to have.  In the book you can find why people feel they need to avoid conversations that they feel uncomfortable with.  If you have a conflict with someone and you are avoiding the conversation, it is helpful to read this book. 

The book describes how leaving feelings out of the conversation (theirs and your) will not fix the conflict, but make it worse.

This book is helpful when dealing with group projects.  It gives you a better understanding how to work through the difficult conversations with group members.  When you can agree on something, or you have let something go that you know needs to be discussed.  This book will give you the tools to start that conversation.